Home/Customer Portal
For our customers

Your Portal for devices, licenses, and support.

Everything we run for you, you see in one place — and you order it there too. The portal is operated by our partner EquipMe; your support comes from us.

Two perspectives

For your team and for the people who decide.

As an employee

  • See my devices and services
  • Request new equipment in the Marketplace
  • Report an issue
  • Track my tickets

As a manager

  • Order for employees and locations
  • Approve requests
  • Inventory per location at a glance
  • Invoices, cost centers, and monthly costs
  • Offboarding with handover and return document
How it works

How an order works.

New laptop with the Medienreife logo, freshly unboxed
1

Catalog

Find devices, licenses, and accessories with filters. You see what’s approved for your role.

2

Details

Choose a model, enter a delivery address: office, home office, or temporary. Delivery date optional.

3

Approval

Depending on your settings, right away or after approval by your managers.

4

Delivery

Check the status anytime under “My Services.” Until it’s processed, you can change or withdraw the request.

What’s included

Four categories, one overview.

Managed Services

Ongoing care, device management and support as a continuous service.

Managed Licenses

Microsoft 365, Dropbox and other licenses per user, billed monthly.

Hardware

Macs, iPhones, iPads, networking.

Accessories

Bags, cases, headsets.

No access yet?

The portal is part of our ongoing care. When you become a customer, we set it up with you — employees, locations, approvals.

Book an intro call
Personal setup of the Customer Portal

Questions about the portal?

We’ll show you in 15 minutes — in person, not a video.

Book a meeting Get in touch